Refund Policy
Our refund policy outlines the terms and conditions under which refunds will be provided for purchases made through our platform.
1. Eligibility for Refunds
We offer refunds under the following circumstances:
Product Defects: If the purchased product is defective or not as described, you may be eligible for a refund. Proof of the defect may be required.
Service Disruption: In the event of service disruption or unavailability that significantly impacts your ability to use the purchased product or service, you may be eligible for a refund for the unused portion of your subscription or purchase.
2. Refund Requests
To request a refund, please contact our customer support team within [number of days] days of your purchase or subscription renewal. Refund requests made after this period may not be eligible for consideration.
3. Refund Process
Once your refund request is received and approved, we will process the refund within [number of days] business days. The refund will be issued to the original payment method used for the purchase.
4. Non-Refundable Items
Please note that certain items may not be eligible for refunds, including:
Downloadable or Digital Products: Once downloaded or accessed, digital products such as software licenses, ebooks, and digital subscriptions are generally non-refundable.
Services Already Rendered: Refunds will not be provided for services that have already been rendered or completed.
5. Dispute Resolution
If you believe that you are entitled to a refund and your request has been denied, you may submit a dispute through our designated channels for further review.
6. Changes to Refund Policy
We reserve the right to modify or update our refund policy at any time without prior notice. Any changes will be effective immediately upon posting to our website.